Refund and Returns Policy

This policy applies to all products and orders purchased at Tramin (tramin.us).

RETURN

Tramin always hope that customers will receive good products and have a good shopping experience. We gladly accept returns and refunds to the original payment method.

Our return policy is valid for 30 days from the delivery date shown on the tracking number. To be eligible for a return, the product must be in new condition (unused, no tags removed).

1. Return Method: By mail.

2. Who is responsible for returns shipping fee?

We will provide return labels (labels prepaid, customer need to download and print). There is no cost with return shipping.

3. Restocking fee: No restocking fee.

4. Steps of Return: We recommend returning items by mail by following the steps below.
– Send 01 email to [email protected] with order number + Return reason.
– We will provide return labels by mail + Customer packages the returned product.
– For US and International orders: Send us at the return address 1942 Broadway St. STE 314C, Boulder, CO 80302, United States
– For Vietnam orders: Send us at the return address Thuan An Street, Phu Duong Commune, Hue City, Thua Thien Hue 530000, Vietnam

5. Notice when receiving return package?
Once we receive your return package, we’ll email your purchase email to let you know this. The returned package will then be checked and evaluated by the relevant department.

REFUND

For eligible returned items, the refund amount will be proportional to the price of the returned item. In case of returning all products in one order, the refund value will be equal to the total amount paid on the purchase invoice.

1. When will you receive your refund?
It takes 2-3 business days for us to process and notify the approval or rejection of the refund via email.
Where approved, the refund will be processed within 3-4 business days.

2. How do you receive your refund?
Refunds will be sent back to the original credit card or method of payment within 3-4 business days.

3. Late or missing refund (if any)
If your refund has not been received within 3-4 business days please contact us for a resolution.

If you have any problems, what should you do?
Please contact us for better advice.

Contact information in the United States:

Address: 1942 Broadway St. STE 314C, Boulder, CO 80302, United States
Email: [email protected]

Contact information in Vietnam:

Address: Thuan An Street, Phu Duong Commune, Hue City, Thua Thien Hue 530000, Vietnam
Email: [email protected]
Hotline: +84 (345) 397-375

Working Hours: 8am-6pm Eastern Time/Monday – Friday (excluding holidays).

Thank you,
Customer Service Department